Port VALE 's service since 2011 ISO 9001 - OHSAS 18001 and 14001 standards are offered.

Various methods are used to maintain the same quality in the delivery of the service. There is no single research method. Continuous researches are carried out about our sector. Various duties are assigned to our personnel. The results are shared with our external personnel.

 

Port VALE services are offered;

• Regular surveys
• Qualitative research techniques
• Customer panels
• Process analysis
• Confidential customer
• Complaint analysis
• Personnel research
• Brokerage partner research

 

A wide variety of researches are carried out with the managers who are in the business.

• Reliability
• Respond
• Competence
• Accessibility
• Courtesy
• Contact
• Reputation
• Security

 

With the trainings on understanding our customers, Port VALE services quality standards are formed.